> ## Documentation Index > Fetch the complete documentation index at: https://docs.oncanary.com/llms.txt > Use this file to discover all available pages before exploring further. # Enable and manage mobile notifications > Turn on Canary notifications on iPhone or Android, choose which updates you receive, and troubleshoot missing alerts. Canary notifications help you notice new assignments, overdue work, comments that mention you, request updates, asset downtime, and purchase-order decisions without repeatedly checking each record. Choose the updates that matter to your role and team. **Push notifications** appear on your phone. **Email notifications** arrive in your mailbox. Each has its own preferences. Canary's notification inbox remains available when push or email delivery is switched off or paused. ## Enable notifications You need the Canary app on a physical iPhone or Android phone, an internet connection, and a signed-in account. 1. From **Overview**, tap your profile picture to open **My Account**. 2. Under **Account Settings**, open **Notification Settings**. 3. Tap **Enable push notifications** and allow notifications when your phone asks. 4. Confirm that the page says push notifications are enabled on this device. 5. Open the relevant notification type and turn on the **Push Notifications** options you want. ![Notification Settings with callout 1 beside the enabled device permission and callout 2 beside Work Orders.](https://mintcdn.com/canary-0e49485b/Hl5djnDwvmqwrweD/images/help/mobile/notifications-enabled.webp?fit=max\&auto=format\&n=Hl5djnDwvmqwrweD\&q=85\&s=b454771cad31e8adcc24031e6b5618df) iPhone example: confirm device permission, then choose the activity you want to manage. **1. Check device permission.** Look for **Push notifications are enabled on this device** after allowing notifications. **2. Open Work Orders** to choose assignment and overdue alerts. The screenshots show the app's screens with example preferences. Android layouts and device settings may differ. If your phone has denied or disabled notifications for Canary, tap **Open device settings**, allow notifications in your phone's settings, then return to the app. The button also remains available when permission is already enabled. Enabling a preference inside Canary does not override a denied phone permission. During first-time setup, **All notifications** enables the broad set of available updates. **Only important** focuses on assignments, overdue work, asset downtime, mentions, and approval outcomes; requesters receive request updates and mentions. You can refine either choice later in Notification Settings. **Maybe later** lets you continue without completing notification setup. > [!NOTE] > > The steps use English button names. The app's labels and guidance follow the language selected in **My Account > Language**. Your phone's permission prompt follows the phone's language settings. ## Choose useful updates In **Notification Settings**, select the type of activity you want to manage. The options available depend on your role and access. | Type | What to review | | - | - | | Assets | Push and email preferences for downtime alerts configured by an administrator. See [Set up downtime alerts](https://docs.oncanary.com/help/assets/downtime-alerts.md). | | Work Orders | Push and email preferences for work you created, work assigned to you, and work assigned to your team. Choose comments, mentions, assignments, status changes, and overdue updates where available. | | Requests | Push and email preferences for request activity, including new requests, comments, and status changes where available. | | Purchase Orders | Email preferences for orders needing approval and approval or decline decisions. | | Messages | Choose all messages, mentions, or no message notifications. Review the additional in-app message and Ask Canary reply controls shown on this page. | For a focused starting point, enable assignments and overdue work for yourself, plus mentions. Team leads may also want updates for work assigned to their team. Review email separately: enabling push does not automatically enable email. ### Example: alerts for work assigned to you 1. Open **Work Orders > Push Notifications**. 2. Under **Assigned to me**, enable **All assigned work orders**. 3. Enable **Becomes overdue** if you also want overdue reminders. Review comments and mentions below it. ![Work Order push preferences with callout 1 at Assigned to me and callout 2 at Becomes overdue; assignment, overdue, and mentions switches are enabled.](https://mintcdn.com/canary-0e49485b/Hl5djnDwvmqwrweD/images/help/mobile/notifications-work-order-push.webp?fit=max\&auto=format\&n=Hl5djnDwvmqwrweD\&q=85\&s=4ad304231365758b6136b5a733ef3f85) Example push preferences for a technician. Blue switches are enabled. **1. Review Assigned to me** for your own work. **2. Enable Becomes overdue** for reminders about that work. Preferences under **Created by me** and **Assigned to my team** control different sets of work orders. The preferences control delivery of eligible activity; they do not grant access to additional records or modules. ## Pause and resume 1. Open **My Account** and tap **Pause Notifications**. 2. Choose 30 minutes, 1 hour, 4 hours, until tomorrow, or until next week. 3. Check the displayed resume date and time. A pause stops push and email delivery temporarily. It does not remove notification history from your inbox. To end a pause early, open the pause control again and tap **Resume**. ## Check that it works After enabling permission and the relevant preference, check for the next eligible update from your team, such as a work order assigned to you. Confirm that the alert appears and opens Canary to the relevant activity. If the update appears in Canary's inbox but no phone alert arrives, work through the checks below. For privacy, a phone alert may show only a generic invitation to open Canary. Open the app to read the details. ## Troubleshooting | Symptom | What to check | | - | - | | Canary says notifications are off | Open device settings and enable notifications for Canary. On iPhone, check **Settings > Notifications > Canary > Allow Notifications**. On Android, check **Settings > Notifications > App notifications > Canary**; names vary by device. | | Permission is enabled but no alert arrives | Confirm the relevant **Push Notifications** preference is on, notifications are not paused, and the phone has a connection. On Android, also check that the **Canary updates** notification category is enabled if your device shows categories. | | Alerts are silent or delayed | Check Focus, Do Not Disturb, scheduled notification summaries, and battery restrictions on the phone. These phone settings can affect how alerts are presented. | | Email arrives but push does not | Check phone permission and push preferences separately from email preferences. | | A notification type or option is missing | Confirm you are in the intended organization and ask an administrator to review your role, team membership, and feature access. | | Settings fail to load or save | Check your connection and retry. If the issue continues, contact support with the information below. | ## Get help From **My Account**, choose **Chat with Support**, or email [support@oncanary.com](mailto:support@oncanary.com). Include your phone model, iOS or Android version, Canary app version, organization, the type of missing update, and its approximate time and timezone. A screenshot of the notification settings can help; remove sensitive information first. ## Related pages * [Canary mobile app](https://docs.oncanary.com/help/mobile/overview.md) * [Work orders](https://docs.oncanary.com/help/work-orders/overview.md) * [General troubleshooting](https://docs.oncanary.com/help/troubleshooting/overview.md) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.