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Ask Canary is the product’s conversational maintenance assistant. It can search supported organization data, use asset-scoped documents, build visualizations, and prepare changes through governed tools.

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Choose the right Ask Canary surface

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What global Ask Canary can do

  • Search work orders, requests, assets, meters, templates, and automations
  • Review request and automation history
  • Analyze asset maintenance, status, failure, downtime, and uptime records
  • Resolve exact scannable identifiers
  • Search completed document processing results in an attached or mentioned asset context
  • Create charts and other visualizations from supported query results
  • Prepare enabled changes to equipment, work, meters, readings, teams, custom fields, identifiers, and automations
Available results depend on the user’s role, work-order visibility, enabled modules, and configured tool access.

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Approval boundaries

Every Ask Canary write tool requires explicit approval. The approval card names the proposed operation and explains what will change. Choose Approve, Reject, or revise the instruction. Administrators have the complete write-tool set and can enable selected write tools for non-admin users in agent settings. Admin-only operations retain their organization role requirement. Read access continues to follow the same record visibility rules as the product.

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Search an asset document

  1. Confirm that the PDF or DOCX processing state is Completed.
  2. Mention or attach the asset in global Ask Canary, or open the work-order copilot for a job on that asset.
  3. Ask a precise question.
  4. Open the cited source and verify the page before acting.

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Safety

Ask Canary avoids inventing specifications and safety-critical procedures. Use its answers to reach the relevant record or document, then follow approved site procedures, manufacturer instructions, and required safety controls.

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Conversation lifecycle

Canary preserves messages, tool results, and approval decisions within a conversation. Deleting a conversation permanently removes its stored messages and tool state.