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Status communicates the job’s stage. Assignment communicates who owns the next action.

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Change status on the web

  1. Open the work order.
  2. Select Edit.
  3. Choose Open, On Hold, In Progress, or Done under Status.
  4. Select Update.
On mobile, use the status controls to start, pause, complete, or reopen work. Use the actions menu for Mark as Canceled or Mark as Skipped.

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What completion changes

Moving a work order to Done:
  • records the completion time and the person who completed it;
  • preserves the asset and location context used for maintenance history;
  • issues any pending linked-part quantities when Parts is enabled; and
  • moves a linked approved request to Completed.
When Parts is disabled at completion, Canary completes the work order and marks its pending inventory for explicit reconciliation. An admin can use the recovery controls to reconcile that inventory later. Reopening a Done work order clears its completion metadata and returns a linked completed request to Approved. Issued-part history remains preserved.

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Assign a user or team

  1. Open the work order and select Edit.
  2. Open Assigned To.
  3. Choose a person under Users, or choose a group under Teams.
  4. Select Update.
A work order holds one assignment target. Choosing a user clears a team assignment, and choosing a team clears a user assignment. Canary notifies new assignees and subscribes them to relevant work-order updates. Team assignment is useful while a planner is choosing a technician. A later user assignment gives one person direct ownership. The Schedule can publish the technician, start time, and estimated hours together.

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Find current work

Use To Do for Open, In Progress, and On Hold work. Use Done for Done, Canceled, and Skipped records. Available filters include Assigned to, Due Date, Location, Priority, and Work Type. Due-date options include Today, Tomorrow, Next 7 Days, Next 30 Days, This Month, and Overdue.