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Canary brings intake, planning, execution, and maintenance history into one connected workflow.

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The work lifecycle

  1. A requester submits a Request, or a planner identifies work directly.
  2. A reviewer approves the request and creates its linked Work Order.
  3. A planner adds an asset or location, assignment, priority, dates, parts, and a Procedure.
  4. An admin places the work on the Schedule when a technician and start time are known.
  5. The technician records progress, procedure responses, parts, and comments on the work order.
  6. Marking the work order Done completes linked request work and preserves the maintenance record.
Work Order Templates provide reusable defaults for common jobs. Maintenance Plans combine one template, a set of assets, and a calendar cadence to create preventive work orders automatically.

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Choose the right record

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Access by role

  • Admins can review all requests, manage Request Portals and Maintenance Plans, and publish the Schedule.
  • Members can review requests routed to their teams. Their work-order visibility follows the organization’s Full or Limited setting.
  • Operators see work orders assigned directly to them or to their teams.
  • Requesters create and follow their own requests. Their request status carries the maintenance team’s progress back to them.

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Start with a task

Work orders

Understand the record that carries a maintenance job from planning through preserved history.

Create a work order

Capture a maintenance task with the context, ownership, and dates your team needs.

Update status and assignment

Keep work-order progress, ownership, and completion history accurate.

Time, cost, and parts

Record labor time, review calculated cost, and manage planned parts on work orders.

Comments, activity, and PDF export

Coordinate on a job, review its timeline, and generate a branded work-order record.

Work Order Templates

Reuse a consistent starting point for common maintenance jobs.

Requests

Capture maintenance needs, route them for review, and connect approved work to a work order.

Create and review Requests

Submit a maintenance need, route it to the right reviewers, and create its linked work order.

Request Portals

Create a public intake form and share it by link or QR code.

Maintenance Plans

Generate traceable preventive work orders from a template, assets, and a fixed calendar cadence.

Create and manage Maintenance Plans

Create a preventive schedule, update future work, and backfill selected missed work.

Procedures

Build reusable instructions and preserve the exact responses completed on each work order.

Create a Procedure

Build a reusable, versioned set of fields for repeatable work.

Complete a Procedure

Record structured responses on a work order and preserve the finished Procedure as read-only history.

Schedule work

Plan work by technician, start time, and estimated hours, then publish the changes together.