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Canary notifications help you notice new assignments, overdue work, comments that mention you, request updates, asset downtime, and purchase-order decisions without repeatedly checking each record. Choose the updates that matter to your role and team. Push notifications appear on your phone. Email notifications arrive in your mailbox. Each has its own preferences. Canary’s notification inbox remains available when push or email delivery is switched off or paused.

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Enable notifications

You need the Canary app on a physical iPhone or Android phone, an internet connection, and a signed-in account.
  1. From Overview, tap your profile picture to open My Account.
  2. Under Account Settings, open Notification Settings.
  3. Tap Enable push notifications and allow notifications when your phone asks.
  4. Confirm that the page says push notifications are enabled on this device.
  5. Open the relevant notification type and turn on the Push Notifications options you want.
Notification Settings with callout 1 beside the enabled device permission and callout 2 beside Work Orders.

iPhone example: confirm device permission, then choose the activity you want to manage.

1. Check device permission. Look for Push notifications are enabled on this device after allowing notifications. 2. Open Work Orders to choose assignment and overdue alerts. The screenshots show the app’s screens with example preferences. Android layouts and device settings may differ. If your phone has denied or disabled notifications for Canary, tap Open device settings, allow notifications in your phone’s settings, then return to the app. The button also remains available when permission is already enabled. Enabling a preference inside Canary does not override a denied phone permission. During first-time setup, All notifications enables the broad set of available updates. Only important focuses on assignments, overdue work, asset downtime, mentions, and approval outcomes; requesters receive request updates and mentions. You can refine either choice later in Notification Settings. Maybe later lets you continue without completing notification setup.
The steps use English button names. The app’s labels and guidance follow the language selected in My Account > Language. Your phone’s permission prompt follows the phone’s language settings.

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Choose useful updates

In Notification Settings, select the type of activity you want to manage. The options available depend on your role and access. For a focused starting point, enable assignments and overdue work for yourself, plus mentions. Team leads may also want updates for work assigned to their team. Review email separately: enabling push does not automatically enable email.

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Example: alerts for work assigned to you

  1. Open Work Orders > Push Notifications.
  2. Under Assigned to me, enable All assigned work orders.
  3. Enable Becomes overdue if you also want overdue reminders. Review comments and mentions below it.
Work Order push preferences with callout 1 at Assigned to me and callout 2 at Becomes overdue; assignment, overdue, and mentions switches are enabled.

Example push preferences for a technician. Blue switches are enabled.

1. Review Assigned to me for your own work. 2. Enable Becomes overdue for reminders about that work. Preferences under Created by me and Assigned to my team control different sets of work orders. The preferences control delivery of eligible activity; they do not grant access to additional records or modules.

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Pause and resume

  1. Open My Account and tap Pause Notifications.
  2. Choose 30 minutes, 1 hour, 4 hours, until tomorrow, or until next week.
  3. Check the displayed resume date and time.
A pause stops push and email delivery temporarily. It does not remove notification history from your inbox. To end a pause early, open the pause control again and tap Resume.

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Check that it works

After enabling permission and the relevant preference, check for the next eligible update from your team, such as a work order assigned to you. Confirm that the alert appears and opens Canary to the relevant activity. If the update appears in Canary’s inbox but no phone alert arrives, work through the checks below. For privacy, a phone alert may show only a generic invitation to open Canary. Open the app to read the details.

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Troubleshooting

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Get help

From My Account, choose Chat with Support, or email support@oncanary.com. Include your phone model, iOS or Android version, Canary app version, organization, the type of missing update, and its approximate time and timezone. A screenshot of the notification settings can help; remove sensitive information first.