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The Canary mobile app gives field teams a focused way to receive work, record job details, scan equipment, manage common inventory tasks, submit requests, and use Ask Canary. The same app capabilities are supported on iOS and Android.

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Before you begin

  • Join the organization with an account that can access the required records.
  • Use an active internet connection; mobile actions read and write through Canary’s APIs.
  • Allow camera access when you want to scan identifiers or add photos.

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Main areas

Requesters receive a focused request experience based on their account role.

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Scan an identifier

  1. Open the scanner from the mobile app.
  2. Point the camera at a Canary label or an identifier already assigned to a record.
  3. Review the matched asset, location, or part.
  4. Continue into details, history, work, or the available field action.
An identifier must match the stored value exactly. See QR codes and barcodes for setup and retirement.

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Complete field work

  1. Open an assigned work order.
  2. Start or update its status.
  3. Select Start Timer to record your work. Pause, resume, or stop the timer from the pinned controls.
  4. Review the asset, instructions, attached procedure, planned parts, and documents.
  5. Record procedure responses, parts used, comments, and completion evidence as required.
  6. Complete the work order and confirm the final values.
The Time row shows accumulated timer entries for the work order. Administrators can also see its calculated labor cost. Other Costs remains visibly unavailable, and manual time or expense entry remains outside the current interface.

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Web-only areas today

Use the web app to manage asset documents, the standalone procedure library, meters, vendors, purchase orders, member invitations, and organization settings. Mobile placeholders for Messages and some More destinations identify these boundaries in the app.

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Safety and history

Review the target record before saving a scan-based or AI-prepared change. Follow approved site procedures for safety-critical work. Mobile updates become part of the same organization history as web updates.